Privacy policy

Privacy Overview

At Ilenmora, we respect your privacy and recognize the importance of handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you visit our furniture shopping website, place an order, communicate with customer support, or otherwise interact with our online services.

The information we handle depends on how you use the website and which features are available to you. Certain privacy rights and obligations may also vary according to your state of residence, the nature of the transaction, and the laws applicable to your circumstances.

Information We May Collect

Information You Provide

When you place an order, contact customer support, or use other available website features, you may provide information such as your name, email address, telephone number, billing address, shipping address, order details, and the contents of your communications.

Payment-related information may also be processed when you make a purchase. The specific information collected depends on the payment method and the payment processing arrangements in use. We do not intentionally request payment information that is unnecessary to complete a transaction.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically, depending on the website configuration and technologies enabled. This information may include your device type, browser characteristics, IP address, approximate location derived from technical data, pages viewed, access times, and interactions with website features.

Information Received from Service Providers

Where applicable, we may receive information from service providers that help process payments, deliver orders, maintain the website, prevent fraud, or provide customer support. The type of information received depends on the service involved and the arrangements in place.

How We Use Personal Information

Personal information may be used for the following purposes, where relevant to the activity involved:

Order fulfillment and delivery. To confirm purchases, process orders, arrange shipment, provide delivery updates, and address order-related questions.

Payment and transaction administration. To facilitate payment, maintain transaction records, address payment issues, and help detect potentially unauthorized activity.

Customer service. To respond to inquiries, investigate complaints, provide order assistance, and communicate important information about a transaction.

Website operation and improvement. To maintain website functionality, diagnose technical issues, understand how available features are used, and improve the shopping experience.

Security and fraud prevention. To help identify suspicious transactions, protect website systems, and address misuse or other security concerns.

Marketing and preferences. Where permitted and applicable, information may be used to communicate promotional offers or understand customer preferences. You may opt out of marketing communications through the available unsubscribe mechanism or other applicable method.

We will not describe a particular use as an established practice unless that use is actually carried out.

Cookies and Similar Technologies

Cookies and similar technologies may be used to support website functionality, remember preferences, maintain shopping-related settings, measure performance, or support analytics and advertising where those features are enabled.

Some technologies may be necessary for essential website operations. Others, such as optional analytics or advertising technologies, may depend on your preferences and applicable legal requirements.

Where consent is legally required before optional technologies are activated, the relevant consent must be obtained first. Continuing to browse the website will not automatically be treated as valid consent in every circumstance.

You may be able to manage your preferences through a cookie settings tool if one is provided, or through your browser settings. Blocking certain cookies may affect some website features. Where applicable, you may change or withdraw your consent for optional technologies.

The specific cookies, service providers, and storage periods depend on the technologies actually implemented. We will not represent an unverified cookie, tracking tool, or consent mechanism as being in use.

When Information May Be Shared

Personal information may be disclosed when reasonably necessary for the purposes described in this Policy and where permitted by applicable law.

Service providers. Relevant information may be shared with payment processors, shipping carriers, website hosting or technical providers, customer support providers, and other service providers when they are involved in delivering the requested service.

Legal obligations and protection. Information may be disclosed when required by law, legal process, or a valid request from an authorized authority, or when reasonably necessary to investigate fraud, address security concerns, protect rights, or resolve disputes.

Business or operational changes. If a relevant business transaction or operational restructuring occurs, information may be transferred where legally permitted and subject to appropriate safeguards.

Sharing information to complete a purchase or provide a requested service is not necessarily the same as selling personal information or sharing it for targeted advertising. Whether an activity constitutes a sale or sharing under applicable privacy law depends on the actual arrangement and legal definition. We will not make a categorical statement about selling or sharing personal information unless our practices have been verified.

Data Retention and Security

Personal information is retained for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate transaction records, comply with applicable legal obligations, resolve disputes, and enforce relevant agreements.

Retention periods may differ according to the type of information, the reason it is held, and applicable legal requirements. Cookie storage periods may also vary according to the purpose and configuration of each technology.

Reasonable safeguards may be used to help protect personal information against unauthorized access, disclosure, alteration, or loss. However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot promise absolute security.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law and legitimate recordkeeping requirements.

Your Privacy Rights and Choices

Depending on your location and the laws that apply, you may have the right to request access to personal information held about you, obtain details about how it is used or disclosed, correct inaccurate information, request deletion, or receive a copy of certain information in a portable format.

Where applicable law provides these rights, you may also be able to opt out of the sale or sharing of personal information for targeted advertising, limit certain uses of sensitive personal information, or exercise other statutory privacy choices.

If processing is based on your consent, you may withdraw that consent where applicable. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

You may also opt out of promotional emails by using the unsubscribe instructions provided in the message. Even if you opt out of marketing, we may still send non-promotional communications necessary to administer an order or respond to a request.

To protect personal information, we may need to verify your identity or authority before completing certain requests. Some requests may be subject to legal exceptions, such as information that must be retained to meet legal obligations, complete a transaction, protect against fraud, or establish or defend legal claims.

The availability and scope of privacy rights vary by jurisdiction. We will handle requests according to the legal requirements that apply to the individual and the request.

Right to Lodge a Complaint with a Regulatory Authority

If you believe that your personal information has been handled unlawfully or that your privacy rights have not been respected, you may have the right to lodge a complaint with a competent supervisory or regulatory authority under applicable law.

If you are protected by the European Union General Data Protection Regulation (GDPR), you may lodge a complaint with a data protection supervisory authority, particularly in the EU Member State where you habitually reside, work, or where the alleged infringement occurred, as applicable.

In the United States, depending on your state of residence and the law involved, you may be able to submit a privacy complaint to the relevant state attorney general, state privacy regulator, or another authority with jurisdiction over the matter.

The appropriate authority and complaint procedure depend on your location and the circumstances. Lodging a complaint with an authority does not necessarily guarantee that an investigation or individual remedy will follow. This Policy does not limit any additional administrative or judicial remedies available to you under applicable law.

You may also contact us using the details in the Contact Information section if you wish to raise a privacy concern directly. Contacting us first does not remove any right you may have to complain to a regulator.

Legal Grounds and Applicable Laws

Where required by applicable law, personal information may be processed on one or more of the following grounds: performing a contract or taking steps requested before entering into a contract, complying with legal obligations, pursuing legitimate interests where legally permitted, or obtaining consent where consent is required.

For U.S. customers, the applicable framework may include relevant federal laws and state privacy laws. The United States does not have one comprehensive federal privacy law that governs every type of consumer personal information in every situation. Certain states provide additional privacy rights and impose specific obligations on covered businesses.

The GDPR applies only where its territorial and substantive requirements are met. It does not automatically apply to every U.S. customer or every transaction involving a U.S.-focused website. Where GDPR applies, we will respect the rights and obligations applicable to the relevant processing.

The legal requirements governing a particular request or transaction may depend on the individual’s location, the nature of the information, and the activity involved.

Children's Privacy

This website is intended for a general shopping audience and is not intended to knowingly collect children’s personal information in violation of applicable law.

If you believe a child has provided personal information in circumstances that require parental authorization or other legal safeguards, please contact us. We will review the concern and take appropriate steps as required by applicable law.

International Data Transfers

Depending on the service providers and technical arrangements actually used, personal information may be processed or accessed in a country other than the country in which it was collected.

Where international transfers are subject to specific legal requirements, appropriate safeguards will be applied as required by the applicable law. The actual transfer arrangements and safeguards depend on the services in use and the circumstances of the processing.

Changes to This Policy

This Privacy Policy may be updated when our website operations, information-handling practices, or applicable legal requirements change.

The revised version will be published with an updated effective or revision date. We encourage you to review the Policy periodically so that you can understand the information practices currently described. Where legally required, additional notice or consent will be provided for material changes.

Contact Information

For questions about this Privacy Policy, requests concerning personal information, or privacy-related concerns, you may contact us using the details below.

Email: solutions@ilenmora.com

Phone: +81 98-682-4736

Address: Room 204, Forest Casa, 1399 Maezato, Itoman City, Okinawa 901-0362, Japan

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)