Contact information

We’re Here to Help

Whether you have a question about a furniture item, need assistance with an order, or would like to discuss a delivery concern, Ilenmora welcomes your inquiries. Our customer support team is available to help you find information about your purchase and understand the next steps for resolving an issue.

For the clearest handling of your request, please include your order number when contacting us about an existing purchase.

How to Reach Us

Email Support

Email: solutions@ilenmora.com

Email is our preferred contact method for product questions, order updates, shipping inquiries, tracking concerns, cancellation requests, returns, and refunds. Including relevant order details will help us understand your request.

Telephone Support

Phone: +81 98-682-4736

You may call us during our stated customer service hours for assistance with general inquiries or existing orders.

Customer Service Hours

Monday through Friday
9:00 a.m. – 6:00 p.m. Eastern Time (ET)

Customer service is available during the hours listed above, excluding periods when service may be affected by operational circumstances. Messages received outside these hours can be sent by email for review during a subsequent service period.

Address for Correspondence

Room 204, Forest Casa
1399 Maezato, Itoman City
Okinawa 901-0362
Japan

This address is provided for correspondence. Please contact customer support before sending a return or other parcel to confirm the appropriate return arrangements.