Payment Guide

A Clear Path to Checkout

At Ilenmora, we aim to make the payment process straightforward and transparent, so you can review your purchase details before completing an order. This guide explains the payment methods accepted on our furniture shopping website, how to check your order total, what may happen when a payment cannot be completed, and how eligible refunds are handled.

Please review your product selection, delivery information, and final order total before submitting payment.

Accepted Payment Methods

We accept the following payment cards:

Visa
Mastercard
American Express
JCB
Discover
Diners Club

The payment options displayed during checkout determine which methods are available for your particular transaction. Please select an available method and follow the instructions shown on the payment screen.

We do not represent payment methods as available unless they are actually offered during checkout. If your preferred card is not accepted for a particular transaction, please use another supported method.

Reviewing Your Order Total

Before completing your purchase, check the order summary to confirm the products selected, quantities, shipping charge, and final amount payable.

Our shipping charges are calculated as follows:

Orders below $125.31 incur a shipping charge of $10.65.

Orders of $125.31 or more qualify for free shipping.

Applicable taxes are included in the corresponding product prices. The logistics provider handles customs clearance directly, and customers are not required to pay additional customs-clearance fees upon delivery.

Please use the final amount presented during checkout to verify the total for your particular order. If a charge or order detail appears incorrect, contact customer support before submitting payment whenever possible.

How Payment Is Processed

When you submit an order, your selected payment method is used to process the transaction in accordance with the payment arrangements available at checkout.

Depending on your card issuer and financial institution, a transaction may initially appear as a pending authorization. The time required for authorization, final posting, or release of a pending amount may vary by provider and account.

Submitting an order does not mean that every subsequent fulfillment step has been completed. If a payment cannot be authorized or processed, the order may require further review before it can proceed.

Please do not submit repeated payment attempts immediately if you are unsure whether the first attempt succeeded. Check your order status and payment account first, or contact customer support if the result remains unclear.

When a Payment Is Declined or Unsuccessful

A payment may fail because the card details are incorrect, the card has expired, the issuing bank declines the transaction, the available balance or credit limit is insufficient, or additional verification is required.

If payment is unsuccessful, you can check the information entered, confirm that the selected card is valid, and contact your card issuer if necessary. You may also try another accepted payment method.

If money appears to have been deducted or temporarily reserved even though the order was not confirmed, check whether the transaction is pending or completed with your financial institution. If the issue remains unresolved, contact us with your order details so that the transaction can be reviewed.

Do not send your full card number, security code, password, or other sensitive payment credentials by email or telephone.

Order Confirmation and Payment Records

After submitting an order, review any confirmation message or order information provided to you. Keep your order reference and relevant payment records until the transaction has been completed.

If you receive multiple payment notifications, believe you have been charged twice, or notice an unfamiliar transaction associated with your purchase, contact customer support promptly. Please provide the order reference and the transaction date, but do not disclose unnecessary sensitive financial information.

Any suspected duplicate charge or payment discrepancy will be reviewed according to the transaction details and applicable requirements.

Cancellations and Refund Processing

If you request an order cancellation or qualify for a refund, the payment outcome will depend on the order status, the reason for the refund, and applicable law.

For an approved cancellation or refund, we generally initiate the refund within 2–3 business days after the cancellation or refund has been confirmed.

After the refund has been initiated, the estimated time for the funds to appear in the original payment account is 1–3 business days. Actual posting times may vary depending on the payment provider, card issuer, or financial institution.

These timeframes describe our normal refund process and are estimates rather than a guarantee of when every financial institution will post the funds. Where applicable law requires a different timeframe or procedure, the legal requirement will take precedence.

If a refund has not appeared after the expected period, please contact customer support with your order reference and relevant payment details. We will review the information and explain the next steps.

Protecting Your Payment Information

Please enter payment information only through the payment interface provided during checkout. Keep your card details and account credentials private, and avoid sharing sensitive financial information through ordinary email or unsolicited messages.

We handle payment-related information in accordance with applicable legal requirements and the payment arrangements used for the transaction. The information processed may vary depending on the payment method and the services involved.

No online transaction or data transmission can be guaranteed to be completely risk-free. You should review your financial account activity and contact your card issuer promptly if you notice a transaction you do not recognize.

Need Help With a Payment?

If you have questions about an available payment method, an unsuccessful transaction, an unexpected charge, or a pending refund, please contact us using the details below.

Email: solutions@ilenmora.com

Phone: +81 98-682-4736

Address: Room 204, Forest Casa, 1399 Maezato, Itoman City, Okinawa 901-0362, Japan

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)